Return Policy
If a piece isn’t popping for you, here’s exactly how sending it back works — no fine-print traps.
01 The 2-Day Return Request Window
Customers must contact CPM 3D within 2 days of delivery to request a return. If your order arrived with a manufacturing defect or transit damage, tell us right away and we’ll make it right.
02 Production & Shipping Timing
Production Time: 3–5 business days. Standard Shipping delivery typically takes 2–7 business days after the production period. Express Shipping delivery typically takes 1–2 business days after the production period.
03 How to Start a Return
- Contact the crew within 2 days of delivery with your order number (it looks like CPM-12345).
- Tell us which piece is coming back and why — a photo helps if something’s wrong.
- We’ll email you a return label within 1 business day.
- Box it up — original packaging is great, any sturdy box is fine.
04 Return Conditions
- Pieces should come back unused and clean.
- Custom-made or personalized products are non-returnable, except in cases of manufacturing defects.
- Misfit-shelf finds are final sale — that’s what makes them misfits.
05 Who Pays Return Shipping
If the piece arrived with a manufacturing defect or transit damage, return shipping is on us — the label we send is prepaid. For eligible non-defect returns, return shipping costs will be equal to the original shipping fee charged, or the standard shipping rate.
06 What Happens to Returns
Every return is inspected at the finishing bench, then your refund is processed under our Refund Policy. Returned pieces get reground into new filament — nothing we take back goes to landfill.