Refund Policy
When refunds happen, how fast they land, and the one thing we can’t un-print.
01 When You Get a Refund
- An approved return under our Return Policy.
- A piece damaged in transit or with a printing defect.
- A parcel confirmed lost by the carrier.
- An order cancelled before printing starts.
02 Production & Shipping Timing
Production Time: 3–5 business days. Standard Shipping delivery typically takes 2–7 business days after the production period. Express Shipping delivery typically takes 1–2 business days after the production period.
03 Reprint First, If You Like
For damaged or defective pieces we’ll always offer a free reprint first — same piece, same colorway, fresh off the farm. Prefer the money back instead? Just say so; no convincing required.
04 Refund Processing Times
Refunds are issued within 2 business days of approval, to your original payment method. Banks and card networks then take 5–10 business days to show it on your statement — that part, sadly, is out of our nozzles.
05 Cancellations
Because everything is made to order, you can cancel for a full refund any time before production starts. Once the nozzle is moving, we can’t un-print a piece, so the return process takes over from there.
06 Sale Items & Gifts
Sale items are refunded at the price you actually paid. Gift returns are refunded as store credit to the recipient, so nobody’s surprise gets spoiled on a bank statement.